Once we receive your order, you can expect delivery
to most addresses in the continental USA in 2-7 business days via ground
delivery. For faster delivery, we offer overnight, two-day three-day
services. If you place your express order by 12 pm PST, your in-stock
items will be shipped the same day except for orders placed on weekends
and holidays when our warehouse is closed.
Most orders ship within 1 business day, and generally,
it takes 2-7 business days for transit time. If you request 2nd Day
or Next Day shipping, your order will still ship within 1 business day
from the day ordered. Please call us if your delivery needs require
All shipments, unless specifically denoted, are curb-side
shipments. All larger shipments, shipped via freight carrier, will
need a signature at the time of delivery. If you give permission to
the shipping company to leave the delivery without a signature, LA Custom
Grill Islands will not be held responsible for any damages that may
occur during delivery. It is the customer's responsibility to inform
us of any problems with this type of delivery, at the time of purchase.
LA Custom Grill Islands is not responsible for shipping charges on merchandise
not delivered due to a shipping company's failure to deliver to a particular
location. Certain circumstances may include, but are not limited to:
narrow or winding roads, dirt or gravel roads, and vacant properties.
In home delivery is neither implied nor offered and is not necessarily
available, even if the customer is willing to pay more for it.
Remote or hard-to-reach areas may incur additional delivery
fees. This applies to any Free Shipping and/or regular shipping orders.
If this is the case with your order, a Representative from LA Custom
Grill Islands will contact you to inform you of the additional charges.
If an item is shipped and returned because it is not
deliverable due to an incorrect address, the customer will be responsible
for shipping both ways. Orders for larger items that must ship freight
require the shipping company to contact the customer prior to delivery.
If the product is returned because the freight company could not reach
the customer, this will be considered a return, and the order will be
subject to our regular return policies.
Alaska, Hawaii and U.S. Territories
All orders from Alaska, Hawaii can only be shipped via
2nd Day with an additional $5 being added to the shipping charges, depending
on the size of the order. Please supply a street address, since we cannot
ship 2nd Day or Next Day to PO Boxes. Note: Some remote areas take an
additional day for delivery by UPS, in addition to the standard Next
Day and 2nd Day delivery times. The customer is responsible for any/all
duties and tariffs on Alaska and Hawaii shipments.
We use UPS or FedEx for smaller items, and larger items
go freight. We reserve the right to choose which Freightways carries
your shipment. We do not, however, control the shipping companies (Freight
or UPS). Once a shipment is in the hands of the delivery company, we
cannot change shipping addresses, we cannot make a delivery happen on
a certain day. At that point, we can only approximate delivery times
based on the information supplied to us from the shipping company.
If, upon inspection of a shipment, the product itself
is visibly damaged, call us while the driver is still there! Please
open the package upon receipt, before the driver leaves if possible,
and inspect for damages. If you discover damage upon opening the box,
call us right away and note any damages on the delivery receipt! This
way, we have proof that the item was damaged by the shipping company
and not by the customer. This procedure will expedite receipt of a replacement
product on your end, and reimbursement from the shipping company on
our end. If you live in a large metropolitan area, difficulty in shipping
may increase shipping prices. We will notify you before any additional
charges are made if this is the case. If you do not inspect your
shipment for damages right away, we cannot be held responsible for the
damages after delivery.
If an unsigned item is damaged upon arrival, the
customer must notify us within (2) days of receipt of any shipping damages.
Customer is responsible for any damage to the product when shipping
back to us. Please call us at 626.628.7405 to report this issue and
we will make every effort to assist you with your delivery damage claim
against the delivery company.
Exchange or Returns:
All returns require previous communication with LA Custom
Grill Islands and a valid RMA (Return Merchandise Authorization) number.
Please do not simply ship items back to us. Items must be returned prepaid
in re-saleable condition with all documentation, hoses, etc. Please
package your shipment well and insure your shipment. If your return
arrives to us damaged, you will have to file a claim with the shipping
company to be reimbursed for the product. We are not responsible
for damages during shipping on any returns. Contact us to schedule a
return and check back with us several days after you have shipped it.
We will not be held responsible for a refund if a follow up call
is not made by the customer.
All returns are subject to a 15% restock fee. All exchanges
and returns must be or have: